The owner of an email list defines the list’s charter and policy (i.e. what the list is about and what are the general rules that all subscribers must accept in order to be subscribed to the list). The list owner is also responsible for administrative matters and for answering questions from the list subscribers.

Building an Opt-In List, Building Relationships
If you aim for success, you must do everything within your means to achieve that. You just donÃt go on sitting there in your house complaining about not getting as much profit as you expect.